Mrs Williams, a customer who was seriously pleased with our work a couple of years ago, recently called on us again. She had moved house and wished to update her windows and doors – luckily, she knew that the teams here at Team Frames Trade and Retail were those that she could trust.
A company that you can trust
Two years ago, Mrs Williams had been pleased with the work of Team Frames Trade and Retail. When she moved into her new Surrey bungalow last earlier this year, she therefore knew exactly who to turn to in order to update her windows.
Commenting on the dated windows, she said “They were really awful – old fashioned and with ugly diamond panes”. She wanted to achieve the same design and performance that our experts had installed for her old home, and this was no trouble for the family-run company!
First impressions really count
Mrs Williams opted for uPVC windows and French doors to update her new home. This is because she was instantly impressed with our service, describing how “When we were looking for windows for our old house, I remember being impressed with Rob, the owner, when he came to measure up. He really listened to what we wanted, and and then offered advice about the products”. She continued, “When it came to the installation, I recall that I was so surprised how quickly the new ones were put in. I couldn’t quite believe there was no mess and nothing to redecorate!”
These comments highlight our duty of care to our customers. As home improvement experts, we will always advise on the products that are most suited to your home, budget and style. We will never use pushy sales tactics either, meaning the process is as relaxing as possible, and we take on any of the hard work!
Second impressions highlight reliability
When it came to installing home improvements into her new bungalow, Mrs Williams was equally impressed. She was worried about her new carpets that had just been installed, but said that “The fitters covered the flooring, cleaned up after and took away any mess – I really needn’t have worried at all!”
Mrs Williams is delighted with the end result. The windows look great, are very durable, and are far easier to maintain than traditional wood. It is no wonder that she praised the work, discussing how “I can’t recommend Team Frames Trade and Retail highly enough – they have great products and offer an excellent personal service”.